Four Key Steps For Effective Customer Care By Jeffrey Campbell

Four Key Steps For Effective Customer Care By Jeffrey Campbell

As “customer service” goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of Mayfield Heights businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS directly —...
Jeffrey Campbell’s Three Big Tax Scams And How To Beware

Jeffrey Campbell’s Three Big Tax Scams And How To Beware

Now we’re cooking with gas.After weeks of reports that refunds were down, last week’s data from the IRS shows a new trend. Although overall quantity of refunds are down, now the average refund is up 1.9%. After so many headlines to the contrary, I suppose...